Warranty Administrator/Clerk

Glendale, CA

Qualifications

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

infrequently

Bending, twisting and/or stooping

infrequently

Kneeling and/or Squatting

infrequently

Lifting

25 lbs to 50 lbs

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Establish a formal policy for the dealership in regards to warranty/goodwill administration, develop a budget and utilize it consistantly.

Make sure that all qualified warranty claims are submitted promptly and appropriately.

Conduct trainings for dealership staff on warranty definitions, procedures and policies.

Stay current on warranty policies and procedures.

Act as contact between the dealership and manufacturer with respect to all concerns related to warranty.

Act as a contact for customers to make sure they are knowledgeable about warranty policies. Make sure all customer concerns and issues are responded to quickly and appropriately

Ensure customer satisfaction by managing and/or supervising the entire warranty claims process from initial customer contact to claim reconciliation and customer satisfaction according to guidelines of the appropriate warranty policy. This process includes decision making for claim eligibility.