New Century Volkswagen

Qualifications

Other

Able and willing to work flexible hours. Able to receive and follow directions.

Physical Requirements

Bending, twisting and/or stooping

on a regular basis

Lifting

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Grasping/grabbing with hands

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Aid the Technicians with maintaining a clean and organized service department.

Maintain and clean the appearance of the general facilities.

Detail all cars, both new and used.

Wash cars and make sure they are cleaner when the customer left them at the dealership.

Handle requests courteously and quickly.

Greet outside customers quickly and in friendly and courteous manner.